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Orange Customer Services are unhelpful, truculent, dishonest robots with no concept of customer care. They’re not my favourite people at the moment. In addition to the above, I’ve found them evasive, uninformed and unempowered, and the experiences I’ve had are of a team who are de-motivated to [...]
There was an interesting story on The Independent today that cited a study about how badly designed websites have cost businesses around £500 million in sales over the past 3 years. At first glance, that’s a statistic that makes you think that the phones [...]
Behavioural research is big business. Every year, millions of pounds are invested in customer research ahead of product launches. Focus groups, customer panels, beta tests are all used, and all have a place in the product development cycle. The more a business knows about how the market [...]
A while ago, I posted about the importance of privacy, and controlling how your personal information is being shared and used by the services that you engage with on line. Over the past few months since I wrote that post, we’ve seen the furore about [...]
If there was a single theme to SASCon 2011, it was the convergence of different digital disciplines. How web development skills can be leveraged for SEO, how paid and natural search can work more closely with online display, and how proper use of analytics data can inform [...]
Back in March when it was announced that Larry Page would be taking the reigns at Google as CEO there was an interesting profile about him in Wired Magazine that had a lot of focus on his obsession with measuring things. Google itself has always [...]
Hey there hipster, the chances are that if you’re reading this, you’ve got some kind of internet thing going on, and you’re spending a lot of time reaching out to users and trying to get them to engage with your online presence in new and exciting ways. [...]
You can always be certain that when talk turns to money, particularly large amounts of money, that interest will be piqued, and ordinarily reasonable people will start to look at where their share of the pot is.
This week we’ve seen a couple of fairly outrageous claims [...]
The rapid growth in social media and the ability for users to post content to the web has grown exponentially in the last few years to the point where roughly 40% of the population are now active on Facebook. For any business, this presents a massive risk. [...]
Thanks to the increase in high quality streaming services like Spotify, BlinkBox, and LoveFilm, file sharing looks like it might have started to decline recently, however that hasn’t stopped the music industry from filing a frankly ludicrous claim [...]
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